+ What are the Spring Session Dates? Are there any Break Weeks?

Session dates are Wednesday, January 10 - Tuesday, May 21, 2024.

We will be on Spring Break from March 25-31. This is a scheduled session Break Week. That means weekly Spring Session bookings for privates, semiprivates, Kids Swim Skills classes, and Narwhals classes have the week off. (Don’t worry — this break was factored into your tuition for the semester, so you are not paying for it.) Make-up swim lessons and classes will be available for Spring Session clients who need to complete make-ups due to previously submitted cancellations.

+ Where are the pools located?

Fitness Alive South Philly: 714 Reed Street, Philadelphia, PA 19147

• Located Inside Fitness Works Philadelphia
• Enter on Beulah Street, to our pool deck door. Look for the Fitness Alive awning.

Fitness Alive Center City: 1425 Arch Street, b level, Philadelphia, PA 19102

• Look for the Fitness Alive sign outside of the sidewalk-level elevator vestibule to the right of the building’s front steps.
• Choose Fitness Alive on the call box and we buzz you in.
• Proceed onto the elevator to level B and follow signs to the pool.

You can see photos of our front entrances at both pools right here.

+ How do I find my lesson schedule? Will I be reminded about upcoming lessons?

We'd be happy to send it to you! Just email us at appointments@fitnessalivephilly.com and we'll send it right over.

Our booking system sends email and text reminders 2 days ahead of your next lesson. You can confirm that you are coming right in the email. This also gives you time to cancel before the 24-hour mark, if needed.

If you are not receiving these emails and/or texts, please email appointments@fitnessalivephilly.com so we can fix your account settings.

+ How do I cancel a lesson? What are your cancellation policies?

To be fair to our instructors and honor their time, Fitness Alive has a 24-hour cancellation policy. Cancellations must be submitted in writing via our Cancellation Form at fitnessalivephilly.com/cancellations.

• If you cancel your appointment with at least 24 hours notice, this is an early cancellation and it is eligible for a make-up.

• If you cancel your appointment with less than 24 hours notice, this is a late cancellation and it is not eligible for a make-up.

• If you no-show, this is a late cancellation and it is not eligible for a make-up.

+ Can I make-up a missed lesson or class?

You get 4 make-up lessons or classes included with your Session tuition. These can be used to make up any lesson or class that you EARLY CANCEL. (See the Cancellation section above to understand our cancellation policies).

Make-ups must be completed during the session timeframe, January to May. If you have unused make-ups at the end of the session, we’re sorry, but we do not provide refunds or make-up extensions.

You must book your make-up lessons yourself. When you EARLY CANCEL a lesson, you will be sent a link to book a make-up.

Make-ups can be completed at either location, regardless of where you normally swim, and with any instructor. Make-ups are not guaranteed with your usual instructor.

If your make-up is for a Swim Skills or Narwhals class, the only rule is you must book a make-up in the same class level in which you are normally enrolled.

+ I'll be away in April. Can I cancel my April lesson now, and make it up earlier?

Yes! That is smart! If you have future lesson dates you know you'll miss, you can absolutely early cancel them waaaaay ahead of time and make them up in advance. Please submit your cancellations through our Cancellation Form.

+ What is your sick policy?

If you are sick, stay home! And please contact us right away at appointments@fitnessalivephilly.com or text 267-702-6043.

To protect the health of our staff and other clients, Fitness Alive reserves the right to refuse services to swimmers who show symptoms of illness. They will be asked to leave the facility at Fitness Alive’s discretion and are not eligible for a make-up.

In the event that a Fitness Alive coach is sick and needs to call out last minute, we will do everything we can to provide a sub. You will be notified about any substitutions. In the event that a sub is not available, you will be credited for the missed lesson on your next month's tuition.

+ When am I billed for tuition?

You are billed on the 2nd of every month of the semester, January - May, to the credit card used to pay your deposit. Tuition rates vary depending on your service. Tuition rates are itemized here.

+ How do I cancel all my swim lessons if I can no longer participate in a swim session?

You must submit your lesson termination request in writing to appointments@fitnessalivephilly.com at least 2 weeks before your next tuition billing date.

You will not receive a refund/credit for past payments or the deposit, but you will be removed from future tuition payments. Please note, terminating before the term’s end will preclude you from receiving priority booking for the next term.

If the swimmer has a medical emergency that prevents them from being in the water for the remainder of the term, please provide a doctor’s note and we will cancel your lessons and provide an account credit for unused weeks. We cannot issue refunds.

+ What's the best way to contact Fitness Alive?

Email or text:

• appointments@fitnessalivephilly.com
• 267-702-6043