+ Fall + Spring Sessions

Fitness Alive has a 24-hour cancellation policy. Cancellations must be submitted in writing.

• Early cancellation with at least 24 hours notice - Eligible for a makeup.
• Late cancellation with less than 24 hours notice, and no-shows - Not eligible for a makeup.

Spring Session swimmers get up to 4 makeups for early canceled lessons; Fall Session swimmers get up to 3 makeups for early canceled lessons.

Sick Policy: If you are sick, stay home! Visibly ill clients will be asked to leave at Fitness Alive's discretion and your appointment will be considered a late cancellation, with no return of prepaid credit.

+ Summer Session

Fitness Alive has a 24-hour cancellation policy:

• Early cancellation with at least 24 hours notice - Your prepaid credit will go back on your account so you can book a new swim time.

• Late cancellation with less than 24 hours notice, and no-shows - Your prepaid credit will be charged in full and you will not receive a refund or ability to rebook.

Sick Policy: If you are sick, stay home! Visibly ill clients will be asked to leave at Fitness Alive's discretion and your appointment will be considered a late cancellation, with no return of prepaid credit.

+ Day-Off Camps

Fitness Alive has a two-week cancellation policy for Day-Off Camps:

• Cancel with at least 2 weeks notice ahead of camp date: Full refund
• Cancel with less than 2 weeks notice ahead of camp date: No refund
• No show: No refund

Sick policy: If your child is sick, please reach out to us at camp@fitnessalivephilly.com so we can make an accommodation for an account credit to use for a future service. We may ask for a doctor's note.

What if school closes early/unexpectedly/inclement weather? In some cases, particularly with inclement weather, we will also be closed. If closed, we will give you a full refund.

+ Drop-in Services

Fitness Alive has a 24-hour cancellation policy.

• Early cancellation with at least 24 hours notice - Your prepaid credit will go back on your account so you can book a new swim time.
• Late cancellation with less than 24 hours notice, and no-shows - Your prepaid credit will be charged in full and you will not receive a refund or ability to rebook.

Sick Policy: If you are sick, stay home! Visibly ill clients will be asked to leave at Fitness Alive's discretion and your appointment will be considered a late cancellation, with no return of prepaid credit.